Office Administrator - Lakeland

Position Overview:This position is the initial point of contact for our Lakeland office and represents the company in a professional manner at all times in person and via phone or email. This position requires interaction with parents/caregivers, foster parents, case managers, targeted case managers and other external relationships.

Families First of Florida offers a full benefits package including health, dental, vision, life and AD&D insurance, paid time off, 401k plan, and full EAP program. You even get your birthday off!

Essential Job Functions

  • Assist Clinical Program Manager and Clinical Supervisor(s) as needed.
  • Responsible for being the initial point of contact for pending referrals to include daily follow-up on all referrals that are not currently scheduled.
  • Responsible for learning, understanding and maintaining up-to-date knowledge for outpatient insurance authorization and eligibility processes.
  • Responsible developing or assisting with Staples/Supply order for the office monthly.
  • Responsible for maintaining daily office needs to include troubleshooting copiers, faxes, phones etc.
  • Responding for handling incoming calls and visitors to the office and sending correspondences as requested.
  • Respond daily to emails and voicemails.

Required Knowledge, Skills, and Abilities

  • Must be proficient in Microsoft Word and Excel, and other systems used in the position, and have the ability to multi-task and be detailed oriented.
  • Must be able to present with professional, articulate and appropriate verbal and electronic communications.
  • Bilingual Spanish and English preferred
  • Ability to manage clinician and intake assessor schedules as needed.

Educational Requirements

  • Must have high school diploma or equivalent.

Families First of Florida is an Equal Opportunity Employer, and participates in the eVerify program.