Office Administrator - Lakeland
Position Overview:This position is the initial point of contact for our Lakeland office and represents the company in a professional manner at all times in person and via phone or email. This position requires interaction with parents/caregivers, foster parents, case managers, targeted case managers and other external relationships.
Families First of Florida offers a full benefits package including health, dental, vision, life and AD&D insurance, paid time off, 401k plan, and full EAP program. You even get your birthday off!
Essential Job Functions
- Assist Clinical Program Manager and Clinical Supervisor(s) as needed.
- Responsible for being the initial point of contact for pending referrals to include daily follow-up on all referrals that are not currently scheduled.
- Responsible for learning, understanding and maintaining up-to-date knowledge for outpatient insurance authorization and eligibility processes.
- Responsible developing or assisting with Staples/Supply order for the office monthly.
- Responsible for maintaining daily office needs to include troubleshooting copiers, faxes, phones etc.
- Responding for handling incoming calls and visitors to the office and sending correspondences as requested.
- Respond daily to emails and voicemails.
Required Knowledge, Skills, and Abilities
- Must be proficient in Microsoft Word and Excel, and other systems used in the position, and have the ability to multi-task and be detailed oriented.
- Must be able to present with professional, articulate and appropriate verbal and electronic communications.
- Bilingual Spanish and English preferred
- Ability to manage clinician and intake assessor schedules as needed.
Educational Requirements
- Must have high school diploma or equivalent.
Families First of Florida is an Equal Opportunity Employer, and participates in the eVerify program.